Shipping Policy

Shipping

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after you receive your order confirmation via email. Shipping costs are stated on the invoice.

International shipping

We offer international shipping. Shipping costs are stated on the invoice.

Your order may be subject to import duties and taxes (including VAT) that occur when a shipment reaches your destination country. Nordic Making AB is not responsible for these fees; they are your responsibility as a customer.

How do I check the status of my order?

If you have not received your order within 7 days of receiving your shipping confirmation email, please contact us at info@nordicmaking.se with your name and order number, and we will investigate it for you.

Shipping to a PO box

Some carriers have restrictions on shipping to PO boxes.

Refunds, returns and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in original condition, and we refund the entire order amount minus return shipping costs.

If your order arrives damaged in any way, please email us as soon as possible at info@nordicmaking.se with your order number and a photo of the item's condition. We handle these on a case-by-case basis but will do our best to work toward a satisfactory solution.

If you have any further questions, please do not hesitate to contact us at info@nordicmaking.se.

The Swedish version of this policy is the legally binding one. Other languages are provided for convenience.